Most of these robots won’t have any physical presence, they will be programs running on computers, communicating with customers by telephone, email, online chat or social media.

It’s this type of robot that will take the place of people on the front line of business communications, whether they are in-house or outsourced admin staff. The insurance sector, for example, has been investing in artificial intelligence (AI) systems for certain processes.

Automation always starts at the easiest place – simple repetitive tasks. When the conversation gets too difficult and falls outside the system’s capabilities, that’s when people are required.

This is where SmartPA’s all-human service works to our clients’ benefit. The service our clients enjoy requires real, experienced people who can quickly understand a wide range of tasks and respond accordingly, in a timely and professional manner.

The SmartPA service and experience goes far beyond that of a virtual PA.

For example in the insurance sector, claims processing is being automated first, because it’s a simple task of acquiring the details of the claim.

This will remove a lot of boring repetitive work for claims processors, who will only get involved when the conversation claim reaches a stage that a robotic system can’t cope with. It’s at that point that a claims handler’s skills and intelligence are really required.

SmartPA’s high-quality people are at that point already. They can certainly take the humdrum annoying stuff away but have the experience and qualifications to deal with much more valuable tasks too.

From busy entrepreneurs to consultants, or run a startup to small businesses, the relentless drive of everyday administration gets in the way doing the real work. That’s the work that moves them to the next level, satisfies their customers and brings income.

Outsourcing admin work to skilled human teams gives that freedom and delivers a fantastic return on investment.

If anything, the recent media stories about robots and automation have brought more focus on the benefits that our quality outsourced administrative services can provide to business owners.

Being so much more than an outsourced PA service, SmartPA has flexible, knowledgeable people who understand business and, crucially, will get to know a business and their needs over time.

SmartPA’s outsourced business administration people are already working at the points that AI systems can’t yet reach – the points where intelligence, professionalism and vision are required to give you the service you deserve.