Agency Express are delighted to announce that they have once again been recognised for their outstanding customer service to clients, by the largest and longest running award scheme in the UK residential property industry.

The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. This years’ competition saw over 45,000 surveys completed and a record number of 21 one suppliers made the final shortlist.

Suppliers were recognised in 12 sectors and the overall Supplier of the Year category. Agency Express were presented with the ‘Best in Sector’ award for the board specialist category and the Bronze award for ‘Supplier of the year’. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, said: “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

Simon Brown, Founder of The ESTAS, added: “At the ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on firms who are committed to providing excellent service. The ESTAS review and awards platform helps firms to generate trust in existing and potential clients.”

Gary Bramall, Chief Marketing Officer for Zoopla, addressed the audience: “Zoopla has proudly supported The ESTAS for 9 years, which recognises your passion to be the by creating unforgettable experiences for your customers. Great customer service should be the DNA of your entire company, not just a department and because we know how demanding your customers are, that makes these awards so special.”

Stephen Watson, Managing Director of Agency Express, said: “We are absolutely thrilled to be recognised at the ESTAS for a sixth consecutive year. Remaining within the top 3 best suppliers to the industry means so much to us as we know it’s our clients who have judged our performance. We take our levels of customer service very seriously, not just because we know our clients have a choice of service provider, but because we understand the day to day demands placed on them. We have always been very proud of the personal and extensive service we deliver and this proves we are delivering what we promise.”