"I started looking into franchises 12 months ago and dealt with many franchise managers all of whom were pushy and desperate which for me was very off putting. From the first conversation with Tracey, I knew straight away she was different.  Tracey guided me through everything and always at the end of the phone whenever needed, nothing was ever to much trouble. I had many conversations while I was deciding whether this was the correct company for me and was quite demanding, but this never fazed Tracey. After meeting Tracey, she was very welcoming and guided us through the process in a way which was so easy to understand, and I always felt she is a real people person and can communicate flawlessly. Every question I had was met with a very quick response and I knew straight away she had a mass amount of knowledge regarding the company. I decided to buy the franchise and am very glad I did. I mainly purchased this Franchise because of Tracey without her constantly being there no matter what time of day for us or her fantastic attitude towards the people she is working with and the way if you need something she is able connect you with so many contacts to get where you need to be I don't know where I'd be right now. I would like to say a massive thank you for the continued support Tracey is giving us, it is a joy to work with you."

Mike Charlesworth (Metro Plumb South Manchester Franchisee )