Glasgow University has engaged Recognition Express West Scotland to help develop its own quality ‘kite mark’ to motivate staff to uphold the highest standards of customer care, and create a positive and enjoyable experience, for people who use the University.

Local promotional products company and badge manufacturer, Recognition Express, has created a special ‘kite mark’ goody bag, which is given to every member of

staff who completes the Customer Care Workshop.  The bag includes a badge, key-ring, certificate, pen and pad.  Nearly half the total campus services staff, 420 people, working in security, traffic control, catering, cleaning and janitorial services, have already attended the half day session. 

Stephen Price, Owner of Recognition Express West Scotland said: “The feedback from staff who have taken part so far has been so positive and I’m happy that we could help out. The University is doing an excellent job, putting customer service at the heart of its services.”

The programme focuses on the principals of customer service with examples of best practice, and was jointly devised by Ishbel Duncan, Director of Conference & Visitor Service Office, and Wendy McAnerney, Learning and Development Specialist from the Staff Development Service.

Ishbel said: “We are delighted at the enthusiasm and commitment show by the Campus Services’ staff who have participated in the Customer Care Programme so far.  Recognition Express has helped to promote the ‘kite mark’ by creating excellent, high quality incentive products and the staff love them! They are  helping to make our quality mark a well known and highly regarded symbol around the University.”