"For me, the most valuable part of the support system is the Mentor Programme. I was assigned to my mentor, and was in dialogue with him before I even launched. It was a great way to get into the ERA culture. As an experienced franchise partner, his insight and experience are priceless. He’s helped me to hone my skills and gain confidence in client meetings, as well as being a good sounding board. Being accountable to someone in this way helps focus your efforts."

David Ramm, Expense Reduction Analyst franchisee