Nomination of Carer for a National Award Sends a Message to Prospective Franchisees

The more you care, the larger the reward. Build your own Home Care Business with guidance and support from a super-successful former franchisee.

Avant Healthcare

In the UK
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Great care delivery is what sets the best care services apart. That’s why prospective care sector franchisees should check out the way the franchise treats its customers and staff as well as looking at its franchise package.

Avant Healthcare Franchise

“This results in high quality care and higher than average levels of carer retention, benefiting care clients, carers and the franchisee.”

Avant Healthcare’s attention to high quality care delivery has resulted in Olga Mcrae, a member of its Hounslow care team, being nominated for the Great British Care Awards.

Olga’s manager Danielle Daines says: “We train all our carers to be compassionate and uphold the dignity of clients, but Olga goes the extra mile.”

For instance, Olga’s extra support which was instrumental in her reaching the finals of the awards includes:

  • Supporting Patricia, who had dementia, by buying her a concessionary travel pass from her own money so that Patricia could get out of the house, and taking her for coffee and a chat at a local cafe. Olga sometimes took Patricia to a local river to feed the fish, and when Patricia was admitted to hospital Olga continued to feed her cat unpaid.
  • Encouraging James, 97, to do his exercises and to read a book to keep his mind active, and asking his daughter to bring him more books once one is finished.
  • Doing colouring, crosswords and card games with Catherine, who has dementia.

Olga says: “I enjoy communicating with my clients. I smile and they smile back, and I give them time to talk. It’s important to be a good listener – like a friend. I want to improve and maintain their mood and health, so I try to be a ray of sunshine for them.

“I love my job. I wish I’d thought about becoming a carer earlier.”

Olga takes full advantage of Avant Healthcare’s range of career development opportunities and benefits, which include flexible working, training (including management training), funding for Diplomas in Health and Social Care, study leave, childcare vouchers, specialist courses and more.

Sally Graham says: “Prospective care sector franchisees should investigate the quality of care delivered by the franchise. It is this that will give them the edge over their competition.”

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